Privacy Policy

When you use PDFCraft.SHOP, we collect information that you provide directly to us, as well as information that is collected automatically through your use of our services:

• Personal Information: If you contact us via email at support@pdfcraft.shop or through our contact form, we collect your name and email address to respond to your inquiry.
• Usage Data: Information about how you use our website and PDF tools, including which tools you use (e.g., ARW to PDF converter) and how you interact with them.
• Technical Data: Browser type and version, device information, operating system, IP address, and time zone setting.
• Uploaded Files: The files you upload for conversion (e.g., ARW, PDF, JPG files). Important: These files are processed automatically in memory and are permanently deleted from our servers immediately after conversion (within 60 seconds). We do not store, access, or share your uploaded files.

At PDFCraft.SHOP, we use the information we collect for the following specific purposes:

• To Provide and Maintain Our Services: To process your file conversions (e.g., ARW to PDF) and deliver the resulting file to you.
• To Improve and Optimize Our Platform: To analyze usage patterns, understand which tools are most popular, and enhance user experience. This is done using aggregated, anonymized data.
• To Communicate With You: To respond to your support inquiries, send service updates, or provide information you request via email.
• To Ensure Security: To monitor for and prevent fraudulent activity, unauthorized access, and other security issues, ensuring the integrity of our services.
• To Comply with Legal Obligations: To fulfill our legal and regulatory requirements under applicable laws, such as the GDPR if you are in Europe.

PDFCraft.SHOP uses cookies and similar tracking technologies to enhance your experience and analyze usage. Here's how we use them:

• Essential Cookies: Required for basic functionality of the website, such as session management and security.
• Performance & Analytics Cookies: We use Google Analytics, a third-party analytics service, to collect information about how visitors use our site. Google Analytics collects information such as how often users visit PDFCraft.SHOP, which pages they visit, and the tools they use. We use this information solely to improve our website and tools. Google Analytics collects your IP address but does not identify you personally. You can learn more about how Google collects and processes data by visiting Google's Privacy & Terms site.
• Controlling Cookies: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our service may not function properly.

Protecting your data is our top priority at PDFCraft.SHOP. We implement robust technical and organizational security measures:

• Encryption: All data transmitted between your browser and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology.
• Automatic File Deletion: Files you upload for conversion are processed in isolated, secure environments and are automatically and permanently deleted from our servers within 60 seconds of processing. No copies are retained, backed up, or accessible after deletion.
• Infrastructure Security: Our servers are hosted in secure data centers with 24/7 monitoring, firewalls, and regular security updates.
• Limited Access: Access to any personal information is strictly limited to authorized personnel who need it to operate, develop, or improve our services, and they are bound by confidentiality obligations.

Important: We do not store, share, or access your uploaded files beyond the immediate conversion process.

To operate PDFCraft.SHOP effectively, we rely on trusted third-party service providers. These providers process your data only on our behalf and are contractually obligated to protect it. We currently use:

• Cloud Hosting Provider (e.g., AWS/Google Cloud): To securely host our website and temporarily process file conversions. Files are processed in memory and deleted immediately.
• Google Analytics: To analyze website traffic and usage patterns, as described in Section 3.
• Email Service Provider (e.g., Gmail/Zoho): To manage support emails sent to @pdfcraft.shop addresses.

These third parties have access to your Personal Information only to perform these specific tasks and are prohibited from using it for any other purpose.

Depending on your location, particularly if you are in the European Economic Area (EEA), you have certain rights regarding your personal data under the General Data Protection Regulation (GDPR). If you are a resident of other regions (e.g., Egypt, Saudi Arabia, USA), you also have rights under applicable local laws. These rights include:

• The Right to Access: You have the right to request copies of your personal data that we hold.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our support email: support@pdfcraft.shop.

Our Service at PDFCraft.SHOP does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we will immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately at support@pdfcraft.shop so we can take necessary action.

We may update our Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. For significant changes, we may also provide a more prominent notice (such as a message on our website or an email notification). We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us. We are committed to resolving your concerns promptly.

• By Email (Primary): support@pdfcraft.shop - We typically respond to privacy-related inquiries within 1-3 business days.
• For Privacy-Specific Inquiries: privacy@pdfcraft.shop
• By Visiting Our Contact Page: Contact Us Form

Governing Law: This Privacy Policy and your use of PDFCraft.SHOP shall be governed by and construed in accordance with the laws of Jordan, without regard to its conflict of law provisions. By using our services, you agree to submit to the personal jurisdiction of the courts located within Amman for any disputes.